Case Management for Home Care

Condition Specific Support and Home Health Care

Provided by Island Health

Case Managers assists clients with chronic health care needs, and their family and caregivers, to obtain home and community care services.
Case Managers assist clients with chronic health care needs to obtain home and community care services such as Adult Day Services, Home Support, Assisted Living and Residential Care. Case Managers are available to help with:
  • Identifying care needs, options, and costs
  • Developing a care plan that is reviewed and adjusted as care needs change
  • Consult with other healthcare professionals to ensure the clients needs are met
  • Arrange and coordinate appropriate services, and identify how long they are required
  • Determine how the family and community can support the individual with their needs
  • Case Managers can also work with to ensure smooth transitions between hospital and home, assisted living, or long-term care
Access and Cost of service:
  • Primary healthcare provider referrals are accepted (providers see below), OR the client may call their local Community Access Line to learn about what services are available in their area and how to access them. Please see location telephone numbers and hours below.
  • Case management services are provided at no cost. Note: care at home can involve other costs that the client is responsible for including: their own medicines, any dressing supplies, and if applicable renting/purchasing equipment (walkers, bath seats, wheelchairs, or special cushions for wheelchairs)
  • Note: sometimes the Red Cross has these available to borrow for a short period of time. Read the Island Health Accessing Community Health Services webpage to learn more about costs and eligibility

Website: https://www.islandhealth.ca/our...

250-331-8570 (North Island Community Access Line)

Toll Free: 1-866-928-4988

Hours of Operation are Monday to Friday 8:30 AM to 6:00 PM

250-739-5749 (Central Island Community Access Line)

Toll Free: 1-877-734-4101

Hours of Operation are Monday to Friday 8:30 AM to 8:00 PM

250-388-2273 (South Island Community Access Line)

Toll Free: 1-888-533-2273

Hours of Operation are Monday to Friday 8:30 AM to 10:30 PM

Cost: No cost

Referral options:

  • Self-referral
  • Family physician or nurse practitioner referral
Associated Programs/Services

Also offered by Island Health:

Just the closest matches listed. Click to see more!
Availability

Service area: Island Health Area + show cities

Service area cities: Alert Bay, Bamfield, Black Creek, Brentwood Bay, Campbell River, Cathedral Grove, Chemainus, Cobble Hill, Comox, Coombs, Cortes Island, Courtenay, Cumberland, Deep Bay, Denman Island, Duncan, Fanny Bay, Gabriola Island, Galiano Island, Gold River, Hornby Island, Horne Lake, Kyuquot, Ladysmith, Lake Cowichan, Langford, Lantzville, Long Beach, Mayne Island, Merville, Mill Bay, Nanaimo, Nanoose Bay, Nitinaht, North Saanich, Parksville, Pender Island, Penelakut Island, Port Alberni, Port Alice, Port Hardy, Port McNeill, Quadra Island, Qualicum Beach, Quathiaski Cove, Saanich, Saanichton, Salt Spring Island, Saturna Island, Sayward, Shawnigan Lake, Sidney, Sointula, Sooke, Tahsis, Tofino, Ucluelet, and Victoria

Service Types Provided
Condition Specific Support
    Home Health Care
    Ways to Access
    • Provided 1:1 in-person
    • Provided by phone

    The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

    Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

    For general inquiries or for assistance, please email us:

    community-services@pathwaysbc.ca

    If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

    1. First Name
    2. Last Name
    3. Email
    4. In which city/town do you work?
    5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
    6. Employer Name (for office staff)
    7. Office Phone

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