Community Virtual Care (CVC)

Condition Specific Support, Home Health Care, and Services for Seniors

Provided by Island Health

Provides virtual support and education for individuals who are immune-compromised, the elderly and frail, and to those with a range of medical conditions, including Virtual Palliative Supportive Care and a Caregiver Support Program.
Community Virtual Care provides free remote patient monitoring, education and support to patients with specific health conditions. Any tools and equipment used are loaned at no cost. The monitoring component allows RNs to safely and effectively monitor their patients while they are in their home, and the education component is designed to improve the patient’s self-management abilities. RNs deliver programs virtually 7 days a week from 8:00 AM - 9:00 PM, assessing clients over the phone at least twice a day to monitor symptoms, connect clients with other services and ensure they're seeking urgent medical care as required.

Suitability:
  • CVC programs are suitable for adults aged 19+ who are frail, elderly, at risk of further decline and/or immunocompromised, and their family caregiver(s)
  • Clients who live in Assisted Living or Independent Living sites are also welcome
  • Those diagnosed with:
    • COPD, CKD, diabetes, heart failure, hypertension; or
    • Mild to moderate symptoms of influenza, COVID-19, heat-related illness, wildfire smoke inhalation; or
    • A progressive, palliative illness

How to Access Services:
  • Healthcare professional referrals are accepted (providers see below)
  • Family or self referrals can be made by calling the local Community Access Line. Please see location telephone numbers and hours below.

Community Virtual Care Programs:


Chronic Disease Management Program is a 12-week support and education program for people diagnosed with:
  • Chronic Kidney Disease (CKD)
  • Chronic Obstructive Pulmonary Disorder (COPD)
  • Diabetes (type 2)
  • Heart Failure
  • Hypertension
Acute Illness Support uses remote patient monitoring equipment (provided) and the phone to support people with mild to moderate symptoms caused by the following conditions:
  • Influenza
  • COVID-19
  • Heat-related illness
  • Wildfire smoke inhalation
Virtual Supportive Care is a six-month early intervention program designed to help individuals live well at home. RNs provide support to manage symptoms, meet goals for care and cope with changing health needs. A comprehensive e-workbook is included to support this program. Note: This program is not a replacement for hospitalization or doctor/nurse practitioner visits. Life threatening or significant symptoms still require the individual to seek medical attention from a doctor or nurse practitioner.

Caregiver Support Program uses virtual care technologies to support caregivers to set goals and build a personal plan focusing on optimizing emotional wellbeing and enhancing coping skills. The time-limited program includes three service streams:
  • Brief one-to-one counselling
  • Group counselling and/or
  • Skill-building group
Supportive Discharge Program provides extra help after an individual leaves the hospital or emergency department. If needed, a program nurse will call the individual to ensure the care plan is clear and have everything required for it. Patients may be offered this program if they have:
  • COPD
  • Kidney disease
  • Diabetes
  • Heart failure
  • High blood pressure
  • Or are in the early stages of a serious illness

Public email: communityvirtualcare@islandhealth.ca

Website: https://www.islandhealth.ca/services...

250-331-8570 (North Island Community Access Line)

Toll Free: 1-866-928-4988

Hours of Operation are 8:30 AM to 6:00 PM

250-739-5749 (Central Island Community Access Line)

Toll Free: 1-877-734-4101

Hours of Operation are 8:30 AM to 8:00 PM

250-388-2273 (South Island Community Access Line)

Toll Free: 1-888-533-2273

Hours of Operation are 8:30 AM to 10:30 PM

Cost: No cost

Referral options:

  • Self-referral
  • Health professional referral
  • Family physician or nurse practitioner referral
Brochures and Info
Associated Programs/Services

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Availability

Service area: Island Health Area + show cities

Service area cities: Alert Bay, Bamfield, Black Creek, Brentwood Bay, Campbell River, Cathedral Grove, Chemainus, Cobble Hill, Comox, Coombs, Cortes Island, Courtenay, Cumberland, Deep Bay, Denman Island, Duncan, Fanny Bay, Gabriola Island, Galiano Island, Gold River, Hornby Island, Horne Lake, Kyuquot, Ladysmith, Lake Cowichan, Langford, Lantzville, Long Beach, Mayne Island, Merville, Mill Bay, Nanaimo, Nanoose Bay, Nitinaht, North Saanich, Parksville, Pender Island, Penelakut Island, Port Alberni, Port Alice, Port Hardy, Port McNeill, Quadra Island, Qualicum Beach, Quathiaski Cove, Saanich, Saanichton, Salt Spring Island, Saturna Island, Sayward, Shawnigan Lake, Sidney, Sointula, Sooke, Tahsis, Tofino, Ucluelet, and Victoria

Service Types Provided
Condition Specific Support
Home Health Care
Services for Seniors
    Ways to Access
    • Provided 1:1 in-person
    • Provided at home
    • Provided by phone

    The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

    Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

    For general inquiries or for assistance, please email us:

    community-services@pathwaysbc.ca

    If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

    1. First Name
    2. Last Name
    3. Email
    4. In which city/town do you work?
    5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
    6. Employer Name (for office staff)
    7. Office Phone

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